Sometimes payments don’t go through. When that happens, your Rocket Mobile account may be suspended until the balance is cleared. Don’t worry, it’s easy to get back on track. Here’s everything you need to know about why suspensions happen, how to make payments, and how billing works.
🚫 Why Was My Account Suspended?
Your account is suspended if a payment is overdue.
This usually happens 24–48 hours after a missed payment.
While suspended, your service may be restricted until the balance is cleared.
👉 Tip: Keep your payment method up-to-date to avoid interruptions.
✅ How to Prevent Suspension
Check your account regularly for any pending balances.
Make sure your saved payment card is valid and has funds available.
If your automatic payment fails, resolve it quickly with a manual payment.
💵 Making a Manual Payment
If your account has been suspended, you can fix it by purchasing a new plan.
📅 How Billing Works on Rocket Mobile
Your plan renews monthly, based on your cycle.
We attempt to charge your saved card 24 hours before renewal.
If the payment succeeds:
✅ Your plan renews automatically.
❌If it fails, our plan won’t renew, and you’ll need to repurchase it manually through the app.
✨ Quick Recap
Accounts are suspended if payments are overdue (usually within 24–48 hours).
You can prevent suspension by keeping your payment details current.
Manual payments can be made through the app or MyAccount.
Billing runs monthly, with payments attempted 24 hours before renewal.
👉 Stay ahead of payments, and your Rocket Mobile service will stay uninterrupted. If you need help, our support team is just a message away.