Life happens. Maybe you forgot to top up, or maybe your card didn’t have enough funds at the time. Don’t stress, we’ve got you covered. Here’s a quick guide on what happens if your prepaid plan renewal doesn’t go through, and how to get back on track.
💡 First Things First: How Renewals Work
We try to charge your renewal about 24 hours before your plan is due.
If the payment succeeds, you’re all set, no action needed.
If it fails, we’ll try again automatically before your plan lapses.
⏱️ If You Top Up Before the Renewal Date
Good news, if you add credit before that second attempt, your plan will renew as normal.
👉 Result: No disruption, you stay connected.
❌ If You Top Up After the Renewal Date
If your plan has already expired before you top up:
Your credit will sit in your account and be used for your next service payment.
You’ll need to repurchase your prepaid plan. Topping up alone won’t restart it automatically.
👉 Result: You must log in and buy the plan again.
🔄 What If You Have Multiple Accounts?
Let’s say you have:
1 prepaid plan
2 postpaid plans
If your prepaid renewal fails because of insufficient funds, here’s what happens when you top up:
The credit will first cover the missed prepaid payment (if it’s still within the retry window).
Your postpaid accounts continue as normal and will be charged on their usual dates.
✨ Quick Recap
Top up before renewal? Plan continues automatically.
Top up after renewal? You’ll need to repurchase your prepaid plan.
Multiple accounts? Credit is applied to what’s due first, then the rest follows as normal.
💡 Tip: To avoid interruptions, set up auto top-up or keep an eye on your balance before your renewal date.