How to Ensure Your eSIM Works Successfully After Activation or During Troubleshooting
Successfully activating and using an eSIM requires following specific steps to ensure functionality. This article outlines the key procedures to follow, including activation, troubleshooting, and post-installation steps for general device compatibility.
Key Steps After Activating Your eSIM
Once you activate your eSIM, follow these steps to ensure it works correctly:
1. Reset Network Settings: - On Apple devices: - Go to Settings. - Navigate to General > Transfer or Reset Phone - Select Reset, then tap Reset Network Settings.
💡 Note: This will not delete apps or personal data but will erase saved Wi-Fi and Bluetooth configurations. You will need to manually reconnect to these networks after the reset.
2. Restart Your Device: After resetting the network settings, restart your phone to ensure changes take effect.
3. Remove Physical SIM (if applicable): If transitioning completely to an eSIM, ensure the physical SIM is removed from your device to avoid conflicts. - This step ensures your new eSIM is fully active and connected with your original number.
4. Verify Your Phone Number: - Navigate to Settings > Phone > My Number to confirm your phone number is correctly entered. Update it if necessary.
5. Check eSIM Installation Connectivity: - Ensure your device is connected to a strong internet connection (via mobile data or Wi-Fi) to receive network information properly. This is especially important during activation or if the installation screen is stuck.
Troubleshooting eSIM Activation Issues
If activation or functionality issues persist, try the following:
Retry Activation: - Attempt scanning the eSIM QR code while ensuring the device is on a stable Wi-Fi connection. - If scanning fails, restart the device and try again.
Compatibility Check: - Confirm your device supports eSIM functionality (e.g., iPhone XS or later for Apple users).
Remove Existing eSIM Entries: - Go to Settings > Mobile Data - Select the problematic eSIM and tap "Remove eSIM." - Restart the device if the option is greyed out, then repeat the steps.
Additional Reset: - As a final troubleshooting step, reset the network settings again using the steps outlined above.
Summary
Following these steps will help activate and maintain your eSIM's functionality smoothly. Whether setting up for the first time or troubleshooting challenges, resetting network settings, confirming device compatibility, and maintaining a stable internet connection are crucial to success. For advanced help or further device-specific instructions, feel free to have a chat with our crew!