Skip to main content

I can't send/receive any text message/SMS

Updated over 10 months ago

If you are unable to send text messages from your mobile handset or people are text messaging you but you are unable to receive them.


​Follow the below troubleshooting steps:

  1. Identify the error message that you're receiving? (Usual error is "message sending failed")

    • Ensure that you have coverage and that you are sending the sms to a valid number.
      Try reset network settings, hard restart of the device, re-seat SIM etc.

  2. Test sending an SMS

    • With the help of a friend or family member, try sending a test Text message to your number and check if you can receive it.

  3. Switch your mobile handset to “Flight Mode” then wait a few seconds and switch back to normal mode.

  4. Try power-cycling your mobile handset.

  5. Try reset network settings, hard restart of the device, re-seat SIM etc.

  6. If none of the above works, try a factory reset.

  7. If this still doesn't resolve the issue, try a different device.

  8. If another device works, then your mobile handset may need to be replaced.

Did this answer your question?