Wednesday, April 16, 2025 18:09 PM
Good news! Service has been restored at most cell sites in the previously impacted regions. If you're still experiencing any connection issues, please chat with our support team.
We're here to help during our working hours from 9am to 6pm.
Thank you for your patience during this outage.
Previous Updates
Previous Updates
Wednesday, April 16, 2025 17:31 PM
We have positive news to share from our upstream provider:
The majority of fiber splicing work has been completed for the Dunedin to Oamaru connection, and almost all cell sites in this area are now back online.
Work is progressing well on the second fiber cut between Gore and Balclutha, with splicing currently underway and expected to be completed very soon.
This means most customers in the affected regions should now be seeing their service restored. The remaining repairs are in their final stages, and we anticipate full service restoration shortly.
Thank you for your patience throughout this outage.
Wednesday, April 16, 2025 16:05 PM
Our upstream provider continues to make progress on the network restoration. So far, they've successfully restored service to 27 out of 43 cell sites across the affected areas through rerouting network traffic.
We've just received an update that repair crews have started fiber splicing work at the northern end of the tunnel for the first cut between Dunedin and Oamaru. At the same time, another team is laying new cable from the southern end to complete the connection.
Their teams are working on multiple fronts - both making direct repairs at damaged sites and continuing to explore additional routing options to bring the remaining sites back online.
We know many of you in the affected regions are now able to connect, while others may still be experiencing disruptions. Please rest assured that work is continuing, and we're following up regularly with our provider for updates.
Thank you for your continued patience as we work to fully restore service.
Wednesday, April 16, 2025 14:51 PM
Our upstream provider has successfully restored service to 27 cell sites out 43 across the affected areas by rerouting network traffic. Repair crews have now been granted access to the damaged sites and are actively working on fixes.
While repairs continue, their team is working on bringing additional sites back online through network adjustments and alternative routing solutions.
This means many of you in the affected regions should now be seeing your service returning. If you're still experiencing issues, please know the teams are working diligently with site access now secured to restore full service as quickly as possible.
Wednesday, April 16, 2025 14:09 PM
Good news! Our upstream provider has managed to restore service to 20 cell sites in the affected areas by rerouting network traffic. They're continuing to work on bringing more sites back online through additional network optimisations while repairs are underway. This means some customers in the affected regions should now see their service returning to normal.
Our upstream provider's repair teams have now gained access to the first fibre cut location (between Dunedin and Oamaru) and are beginning repairs. Work is expected to be completed later today.
Please note: Repair times are estimated only and may change based on the complexity of the damage.
The second damaged fibre area (about 46km from Balclutha) has been located and our upstream provider's technicians are on their way to this site.
Wednesday, April 16, 2025 13:47 PM
Our upstream provider's repair teams have now gained access to the first fibre cut location (between Dunedin and Oamaru) and are beginning repairs. Work is expected to be completed later today.
Please note: Repair times are estimated only and may change based on the complexity of the damage.
The second damaged fibre area (about 46km from Balclutha) has been located and our upstream provider's technicians are on their way to this site.
Wednesday, April 16, 2025 12:55 PM
We've confirmed the network issues now extend beyond Southland to include parts of Dunedin and Oamaru. You might notice your service is patchy or completely down for calls, texts, and data in these areas. We know how disruptive this can be to your day, and our teams are working hard to fix it as quickly as possible. We're keeping a close eye on things and will update this page whenever we have news to share. Thanks for hanging in there with us.
Wednesday, April 16, 2025 11:05 AM
Our network is experiencing issues affecting the Southland region. Our team is working with our upstream provider to resolve the issue. We'll keep you in the loop with updates as we work to get everything back up and running.