24/10/25: Network outage update
24/10/25: Network outage update
We’re aware that recent severe weather and power outages are affecting mobile coverage in parts of New Zealand, particularly in Southland, with smaller impacts in Canterbury and Wellington/Wairarapa.
This may cause intermittent coverage / weak signal or full loss of mobile service depending on the cell site.
This remains a high priority for all network operators, including our partner One NZ to resolve as quickly as possible.
You can view the latest information on affected areas on our network partner One NZ’s Outage info page:
Simply type an address to see the network coverage status for your area.
We appreciate your patience while crews continue restoration work across affected regions.
Our network partner One NZ has temporarily enabled Satellite txts for Rocket Mobile customers.
Make sure your phone has the latest software installed and has the right settings to enable this feature.
One NZ Satellite TXT is available during the outage to Rocket Mobile customers on the range of eligible phones listed below.
iPhone – to use all currently available functions and get the best experience ensure:
you are on the latest iOS, which is iOS26. Go to Apple Support to see how to update iOS.
NOTE: you must have iMessage enabled.
Android – to use all currently available functions and get the best experience ensure:
you are on the latest software - Android 15 or 16 depending on your phone model. To update or check you are on the latest software, search for ‘software update’ in your settings. MMS will only work on phones that have Android 16 software or above.
you are on the latest version of the Google Messages mobile app, and
NOTE: you must have RCS enabled.
28/10/25: Network outage update
28/10/25: Network outage update
Our network partner One NZ has been working hard over the long weekend to restore connectivity following the severe weather across parts of the country.
Most services are now back to normal, with only a small number of sites still affected. Southland has been fully restored, though some sites around the country remain on generator power while mains power is being reconnected.
A temporary satellite service is still active from Palmerston North southwards and is expected to remain in place for a short period.
We’ll continue to monitor updates from One NZ and keep this article refreshed as the remaining sites return to normal. You can also view the latest information on affected areas on our network partner One NZ’s Outage info page: https://one.nz/help/network-status/